DIATCEA'S FAQ's
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at : [email protected]
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We ship from our partnered warehouses & factories located in United States. Please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
It will usually take 6-20 business days for all orders to arrive. Shipping times vary based on customer location and from product-to-product; based on demand and shipping location.
It will take usually up to 3 business days, while, in peak times, it may take up to 5 business days to dispatch.
Triple yes! At Diatcea We want the whole world to enjoy our products!
YES! We offer FREE shipping on SOME of our products!
Once your order is under processing You can track your order here. This was given to you on your receipt and in the confirmation email you should have received.
Yes, you can cancel your order any time before your order is dispatched.
Our company’s headquarters are located in the USA, while our warehouses and vendors are scattered across US, UK and Europe.
We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
At the moment we offer only seasonal discounts on few categories. You can’t use multiple discount coupons for eligible products.
Obviously yes, you can place your order using desktop, laptop, tablet, mobile as well.
No, at the moment we are not accepting any exchange/returning of products.
Yes, all customers will receive an order number after placing their orders. Please contact us if you don’t receive one within 24 hours.
Feel free to contact us if you have any queries regarding product deliveries and shipping details and all inquiries can be forwarded to [email protected]
Currently we are not accepting any guest checkouts. User must have to create an account before placing an order to get hassle free experience. If you are new user you can also place your order during checkouts.
If you have an account with us you will get your dedicated account profile where you can check your on going orders, order tracking information.
We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
We accept Paypal, Stripe and accept all Major Credit Cards: Visa, Mastercard, Discover, Amex.
You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!
For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.